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Privacy Policy.

Privacy Policy.

Helen Charlton– also known as ‘Lavender Cottage’ respect your right to privacy. I put in place security measures for your personal data and manage your personal data in accordance with general data protection regulations.
Please note that Helen Charlton is the Data Controller of your personal data. The principles set out in this Privacy Notice apply to all instances in which we receive your personal data as a Data Controller for the purposes described in this notice. Those purposes are processing of data to process your enquiry and/or booking for accommodations provided by ourselves, or as mentioned below. If you have any requests concerning your personal data or any queries about our practices, please contact Lavender Cottage using the contact details given in Paragraph 5 below.

Personal data Lavender Cottage collects through this website and how we collect it.

You can provide your personal data if you wish. We only collect personal data that YOU want to provide to us, that is needed to provide (and improve) our service to you. We do not collect any data (such as IP addresses) electronically, nor do we use Cookies or similar technologies to track your use of our website. We collect personal data directly such as name, address, e-mail address and contact phone numbers primarily to enable us to process your enquiries and/or booking. If you choose not to provide your personal data, we will not be able to provide you with our products or services or with other support or responses. The legal basis for the processing of your personal data is your consent and/or any other applicable legal basis, such as our legitimate interest in engaging in commerce and offering products and services of value to you. Any consent you provide may be withdrawn at any time by following the contact methods listed below.

In addition to the information required in connection with your booking, you may want to give us consent to use your e-mail address, name, telephone number etc, in order to provide you with information on our services, offers etc,  or just keep you updated about any developments that you may be interested in.

Lavender Cottage Security Measures

Lavender Cottage takes security measures in line with data protection regulations. As a family run business, we do not pass on any information you share directly with ourselves to any third party agencies. If you contact us via a third party (such as a booking agency) you should check with them as to what data they collect and how they use it. Once your information reaches us, we only allow access to that data to ourselves or such employees who may legitimately need access to that information in order to offer you the service you have requested. All such individuals are required to adhere to this Privacy Notice.

How Lavender Cottage uses your personal data

Your personal data will only be used for the purposes for which you provided it to Lavender Cottage, as indicated to you at the time you provided your personal data. It will also be used to administer, support, and obtain feedback on the level of our services, to help prevent breaches of security, the law, or our contract terms, and for direct marketing purposes. It may also be disclosed, including a disclosure to entities based outside the European Economic Area (“EEA”), to third parties (as part of the information generally contained in business) in the event of a sale of the business, or a re-organisation of the business, or as otherwise required or permitted by law or applicable regulator.

With your consent, and as set out below, we may use the data you give us about yourself when you register online or by other means for the purposes of statistical analysis, sales and marketing research. We store this information so that we have a better and more specific understanding of the way customers are using our services, and their preferences and interests. We may use it to undertake sales and marketing research and to tailor our site, our marketing campaigns and email communications specifically to you. If you do not wish us to contact you with marketing information etc., then please ask us to remove your details from our mailing list.

Who Lavender Cottage discloses your personal data to and why.

We will never share your personal data with any Third-Party (i.e., a party other than an entity within Lavender Cottage) business organisation that intends to use it for their own purposes, other than as required by law. Lavender Cottage will only share your personal data with Third-Parties (i.e. parties other than entities within Lavender Cottage) if you specifically request us to do so, and only if we are satisfied that they adhere to the relevant Data Protection legislation. The only exception to this would be should the information be required for the purposes of criminal investigation, in the pursuit of a legal claim or dispute, or in connection with any insurance claim.

Your rights.

You have the right to ask Lavender Cottage to provide you with all the information we store on you. You have the right to ask us to rectify, block, complete and delete your personal data, to restrict its use, and to port your data to another organization. You have the right to request additional information about the handling of your personal data. You also have the right to object to the processing of your data by Lavender Cottage in some circumstances and, where we have asked for consent to process your data, to withdraw this consent. Additionally, you may contact our Data Controller at stay@lavendercottagewhitby.co.uk if you would like assistance with any of the rights. There are exceptions to these rights, however. For example, access to personal data may be denied in some circumstances if making the information available would reveal personal information about another person or if Lavender Cottage is legally prevented from disclosing such information. In addition, Lavender Cottage may, in certain cases be required to retain data even if you withdraw your consent, where we can demonstrate that we have a legal requirement to process your data. We would inform you of this as and when the case arises.

Does Lavender Cottage use ‘Cookies’ and other similar technologies?

Lavender Cottage does not make use of Cookies, which are small text files that are placed on your computer by websites that you visit, or certain emails you open and other similar technologies such as Flash Cookies and web beacons. If you travel to our website from another site (eg A booking agency) you should check with them as to their usage of Cookies, as such technologies are widely used to make websites work more efficiently, as well as to provide business and marketing information to the owners of the site.

For further information about Cookies including how to refuse them, please visit www.allaboutcookies.org
Our policy on collecting data from children.

We do not collect personal data from children under the age of 16.
Changes to the terms of this Privacy Policy.

Lavender Cottage may occasionally make changes and corrections to this Privacy Policy. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (1) posting the changes on this site, or (2) sending you an email or message about the changes. We will also give you the opportunity to consent to these material changes. Changes will be effective upon the posting of the changes and your acceptance of the changes, which may be through your continued use of the site after the changes take effect.

Retention of your personal data.

Lavender Cottage will retain your information only for as long as is necessary for the purposes set out in this policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, and enforce our agreements.

How to contact Lavender Cottage.

The data controller responsible for your personal information for the purposes of the applicable European Union data protection law is:

Helen Charlton

Bleach Green Farm

New Brancepeth

Durham

DH7 7JP

Tel: 0191-3789573

Email: stay@lavendercottagewhitby.co.uk

 

If you have any questions about this Privacy Notice or our data collection practices, please contact us at the address, telephone number or email listed above and specify your country of residence and the nature of your question.