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Covid news…………

Dear Guests,

We are really looking forward to welcoming you to Lavender Cottage in the near future.

We thought it might be helpful to let you know some of the things we have been doing at the cottage to make it COVID-SECURE.

We’re pleased to confirm that we have been awarded the “We’re Good to Go” kitemark by The National Tourist Organisations of Great Britain – certificate attached.

We have carried out risk assessments and upgraded our cleaning processes. We are working with Janice, our cleaner to extended checklists and we will leave you signed confirmation that these processes have been completed prior to your arrival.

Hard surfaces in the cottage will be cleaned and then disinfected using solutions that confirm to EN14476 (kills coronavirus); all soft furnishings will be sprayed with Dettol which confirms to EN13697.

More importantly we are leaving a minimum of 48 hours and generally 72 hours between guest visits.

In accordance with guidelines we have also removed “unnecessary high touch items” from the cottage. So, for example, there will be less items of crockery and utensils in the kitchen – still enough to make your visit comfortable, but if you have any special items you would hope to use during your stay it may be worth checking with us so you could bring your own with you.

We will also provide supplies of hand sanitiser, disinfectant, cleaning solutions, and cleaning cloths for your use during your stay.

Also, unfortunately, some extra terms and conditions:

  • If you have any symptoms of Covid-19 prior to your visit, please do not travel to the cottage but contact us and we will discuss your options to re-arrange your visit.
  • If you develop symptoms of Covid-19 during your stay, you must follow NHS guidance and if safe to do so travel home and self-isolate; you must also notify us immediately.
  • If you develop symptoms of Covid-19 during your stay and are unable to leave the cottage at the end of your designated time, then you will be responsible for all ongoing costs until the cottage is vacated; again you must notify us immediately.
  • All self-catering accommodation providers are requested to retain guests’ contact details to assist with the NHS Track and Trace system; consequently we will retain your details for 21 days from the end of your visit and at that point delete them from our records.

We believe we have carried out all necessary procedures to make your stay at Lavender Cottage safe, comfortable, and enjoyable.

Please do not hesitate to contact us if you would like to discuss this with us further.

Best wishes

Helen and John



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