All bookings require a 50% deposit within 7 days of your reservation. The remaining 50% is due 8 weeks before your stay at Lavender Cottage. If you wish, you can pay the whole amount in full at time of booking.
If you make a booking within 8 weeks of your visit, payment must be made in full within 5 days of your reservation.
You can pay by BACS, or debit/credit card.
We try our best to get the cottage available to you from 5 pm on the day of your arrival. Please read your welcome email to be assured of the time. (Covid has us needing enhanced cleaning protocols, so we need more time to implement them.)
You must vacate the cottage by 10 am on the day of your departure.
Do not arrive early as the cottage is cleaned on the day of your arrival and may not be ready for you, the key will not be placed in the key safe before 5pm.
If you cancel your booking after payment in full has been received, we reserve the right to keep your full payment unless we can re-let the cottage for the entire period.
We will re-advertise the period of your booking, and if we are successful we will make a refund to you, less a 10% charge for admin.
If you cancel your booking having only paid your deposit, and it is more than 8 weeks till your stay, we will charge an admin fee of £30.00.
Lavender Cottage is not child friendly.
Pets are not allowed at the cottage.
Linen, towels, gas and electricity are included in the cost of the cottage.
The cottage is only suitable, equipped and insured for a maximum of two people.
Smoking is strictly forbidden in all areas of the cottage.
The use of barbeques is strictly forbidden in the cottage including the garden
Linen, towels, gas and electricity are included in the cost of the cottage. The heating is owner controlled from an app and is set to 20 degrees.
Lavender Cottage is strictly no smoking and no candles or live flames are to be used inside the cottage.
The cottage is equipped with the following Fire Safety items – guests are required to make themselves familiar with the location and operation of these items on first arrival at the cottage and the Fire Exit routes.
Fire blanket and fire extinguisher in kitchen cupboard
Fire extinguisher in bedroom
Smoke, heat and CO2 alarms
Emergency escape lighting.
The front and back doors of the cottage have key less thumb turn latches and are the primary escape routes. Additionally, all windows can be opened from the inside using swivel latches and are supplementary escape routes.
Use of the log burner………..
- The log burner must never be left unattended when in use.
- Only kiln dried logs and kindling should be used as fuel.
- The door of the log burner must be closed when in use (except for when adding logs).
- No hot ashes should be removed from the log burner; no hot ashes to be placed in rubbish bins.
- Ashes should only be removed once cool and must be placed in the metal ash bin provided.
- Any dry wood, kindling, fire lighters and matches must be kept at a safe distance away from the log burner.
Logs for the wood-burner are available nearby from the garage at the roundabout on the A171.
We appreciate that accidents do happen, such as broken wine glasses etc, but any significant damage or breakages must be paid for by the customer.
Please telephone us on 0191-3789573 with your credit card details the week before your stay, we do not take a deposit from you, but in the event of any major breakages or extra cleaning needed, you will be charged via your credit card details.
Please contact us directly if you need to discuss any breakages 0191-3789573.
We are not perfect……… If you are unhappy with any aspect of your stay, please contact us BEFORE you leave Lavender Cottage, so we can offer to help you and put things right.
We have a great team, and if Helen can’t help, our wonderful housekeeper Kelly or our gorgeous handyman Billy will be drafted in!
We will not refund payment if you wait till you return home, to say you were not happy with your stay.
Personal belongings are at the holidaymakers’ risk at all times. No responsibility can be accepted for any losses or damages.
If you leave something at Lavender Cottage, I am happy to post it back to you for postage cost .
Cars may be parked temporarily outside of the cottage for loading and unloading. After which please park in or around Iburndale, our gorgeous neighbours at number 3 are always happy to help with suggested parking places.
Out of consideration for the residents of Iburndale, please do not block anyone’s drive way.
The use of the accommodation, equipment and amenities at Lavender Cottage is entirely at the users’ risk and no responsibility can be accepted for any injury or loss.
Please look after our cottage while you stay, and leave it as you would expect to find it.
Covid…………..
We thought it might be helpful to let you know some of the things we have been doing at the cottage to make it Covid secure.
We’re pleased to confirm that we have been awarded the “We’re Good to Go” kite mark by The National Tourist Organisations of Great Britain.
We have carried out risk assessments and upgraded our cleaning processes. We are working with Kelly, our house keeper to extended cleaning checklists and we will leave you signed confirmation that these processes have been completed prior to your arrival.
Also, unfortunately, some extra terms and conditions:
If we cancel your booking due to Covid you will receive a full refund.
If you have any symptoms of Covid-19 prior to your visit, please do not travel to the cottage. If you cannot travel due to corona virus symptoms our standard terms apply so we recommend you take out travel insurance.
If you develop symptoms of Covid-19 during your stay, you must also notify us immediately, and if you are unable to leave the cottage at the end of your designated time, then you will be responsible for all ongoing costs until the cottage is vacated; again you must notify us immediately.
